This guide provides insight into how to maintain the Breece Cloud system in relation to antennas and displays, as well as how to activate notifications/alarms.
TABLE OF CONTENTS
- General information on maintaining the Breece Cloud System
- OBS - OBS - OBS | In case of battery change
General information on maintaining the Breece Cloud System
User has no only access to 'Installations / Installations (GRP)
Displays must always be kept within the range of the antennas.
If displays are brought out of range, they will try to contact the antenna repeatedly after a short time.
This will discharge the batteries faster than usual.
The antennas are designed for 24x7 uptime, and must therefore remain online around the clock with the necessary power source and network access via ethernet.
If the antennas are offline, displays will also discharge faster than usual,
as it corresponds to displays being out of range (displays cannot find the antenna).
Antennas
To check if the antennas on your system are online, go to the cloud website.
(link to Cloud was sent during user creation)
Go to the Antennas tab
In the list of antennas, Operational status must be "Operational" means it is online
If the antenna is unexpectedly "Disconnected" (Offline),
- try restarting the antenna by removing the power source, either in the form of a power adapter or Ethernet cable with PoE (Power-over-Ethernet).
- Wait 2 minutes and reconnect the antenna.
- Wait for the antenna to become operational again.
- Right click on the 'Operational'
A. Clear Queues: This function is used to send a command to the antenna in order to clear the jobs which are not running as intended or running late. You can see the logs to check .
A pop up comes with below picture , confirm by clicking 'Ok'
B. Ping Communicator: To test this function, click on the 'Ping Communicator'. A small window opens with
Click on 'Start pinging' , starts pinging communicator and shows the message shown below.
Click on 'Stop pinging' and close .
Disconnect the antenna wire from the antenna.
Check the 'Operational status' changed to 'Disconnected'
Right click on the 'Operational status' and click on the 'Ping Communicator'.
Click on 'Start pinging' , starts pinging communicator and shows the message shown below.
Click on 'Stop pinging' and close .
C. Request Log: Click on the 'Request log' , a pop up window opens as shown below.
Confirms the request by clicking 'OK'
Re-Confirm the request by clicking 'OK'
D. Logs: Check the logs by clicking the logs
E. Configure: This is a function which helps the user to change the fields marked in red and save.
Note: If Auto discovery mode is not selected, then the user must fill the filed manually.
F. Initiate backup: If you want to have a backup , then this function helps a user to initiate the communicator back up by clicking 'OK'
Confirms that back up has been initiated.
G. Configure automatic restore: This function helps the user to restore the data in the communicator .
Click on 'Configure automatic restore'. A new window opens as shown below.
Choose the file and click on 'Save'.
A pop up window opens shown below, click on 'OK'.
H. Reboot: This function helps to restart the antenna.
Click on 'Reboot'
A small pop up confirms that Reboot is successful.
I. Position: This function helps the user to set the position of the antenna, by uploading a floor plan of where an antenna is exactly located.
User can also remove position by clicking on 'Remove position' and click on 'Reset' to assign a new position on the same floor plan.
Adding a new plan under 'Positions' and resetting a new position under 'Communicators': In order to upload a new plan , go to positions, click on 'plans'.
Opens to a new window where the user can click on ' New plan' at the bottom tool bar .
Opens a new window with 'Create Plan'. Fill out the fields and choose the floor plan and 'Save'
Go to 'Communicators', click on the <Operational>, < Position>, click on the dropdown list under '/Select plan'.
User can see the old plan - Antenna position plan and newly uploaded plan - floor plan 2.
Floor plan 2 is ready to set the position.
User can confirm by pressing 'OK' and position is changed successfully.
Alternatively, follow our more detailed antenna troubleshooting guide:
https://support.breecesystem.com/a/solutions/articles/14000122187?lang=en
Alarms
On the cloud website, alarms can also be set up to indicate whether an antenna is offline.
Go to the Subscribers tab by holding the mouse over the wrench on the right side of the blue menu bar
Select Alarm Configuration on the blue menu bar at the bottom of the page
Select Add alarm configuration on the blue menu bar at the bottom of the page
Under Name, enter a name for the alarm,
for example: Main antenna offline
Then the Alarm type is selected
- When selecting MasterCommunicator, an email is sent if the main antenna on the installation is offline.
'Name' and 'Threshold' can be changed if you click 'Override' otherwise all the fields are disabled as the Alarm configuration is saved.
Note: If you want to know about the fields, place the mouse over '?' , shows the field is meant for.
- When selecting Communicators, an email is sent if the other antennas are offline.
'Name' and 'Threshold' can be changed if you click 'Override' otherwise all the fields are disabled as the Alarm configuration is saved.
Note: If you want to know about the fields, place the mouse over '?' , shows the field is meant for.
- When selecting Imports, an email is sent if a product import fails and requires attention.
'Name' and 'Threshold' can be changed if you click 'Override' otherwise all the fields are disabled as the Alarm configuration is saved.
Note: If you want to know about the fields, place the mouse over '?' , shows the field is meant for.
- When selecting ImportWarnings, an email is sent if a product import partially fails - for example, if there is an error in 1 out of 100 products.
'Name' and 'Threshold' can be changed if you click 'Override' otherwise all the fields are disabled as the Alarm configuration is saved.
Note: If you want to know about the fields, place the mouse over '?' , shows the field is meant for.
- When selecting NoImport, an email is sent if there has been no product import within a certain period of time.
In addition, you can choose whether some days should be ignored if you know that there will be no product import.
'Name', 'Alarm Raised Threshold , 'Days to ignore' can be changed if you click 'Override' otherwise all the fields are disabled as the Alarm configuration is saved.
Note: If you want to know about the fields, place the mouse over '?' , shows the field is meant for.
- When selecting DisplayFailures , an email is sent with details about failures and the time when the display failed in an installation.
In addition, you can choose whether some days should be ignored if you know that there will be no product import.
'Name' ,'Days to ignore',' Activation time' can be changed if you click 'Override' otherwise all the fields are disabled as the Alarm configuration is saved.
Note: If you want to know about the fields, place the mouse over '?' , shows the field is meant for.
- When selecting Vision4kOffline, an email is sent if the vision 4k box is offline.
'Name' and 'Threshold' can be changed if you click 'Override' otherwise all the fields are disabled as the Alarm configuration is saved.
Note: If you want to know about the fields, place the mouse over '?' , shows the field is meant for.
Handling low battery displays
To keep the system running optimally,
we recommend that you check at least once a week to follow up on any faulty displays and low-battery displays.
- Go to the This installation tab, the first button on the blue menu bar at the top
On the left side of the "Displays" section,
you can see the number of low-battery displays from the "Warnings" category.
Low Battery (in use) shows the number of low battery displays that have a product attached
Low Battery (not in use) shows the number of low battery displays that do not have a product attached
Total low battery shows the total number of low battery displays (in use and not in use combined)
- By clicking on, for example, Low battery (in use)
- you will see the list of displays. From here it is possible to see information about the affected displays, including;
Serial number
Associated product
Display Type
Last updated (date and time)
Furthermore, it is possible to download a list to the computer so that it can be printed. Click "Export Filtered List" on the blue bar at the bottom of the page, as shown in the image above.
OBS - OBS - OBS | In case of battery change
After battery replacement, a minimum of 2 display updates must be made. This can be done via Breece Cloud, a handheld terminal, or using our Breece Mobile Assist app.
In the cloud, find the display in the list of low-battery displays -
- right-click on it and select "Force Update".
- Wait a few minutes and do the same thing again.
In the Breece Mobile Assist app,
- select "Update" and the display will be scanned.
- Wait a few minutes and do the same thing again.
Alternatively, instead of a "Force update", you can assign the same or new product with the item again.
This must also be done twice.
For more information on battery replacement, see our guide:
https://support.breecesystem.com/a/solutions/articles/14000056696/edit?lang=en