Table of Contents

  • Installation Dashboard
    Displays
    Data
    the How to export failed displays on group level
    Equipment
    Installations

  • System Overview


Click the first button on the top bar, This installation, to see an overview of your installation

The overview includes;


Green - OK 

Yellow - Warning! Attention may be required

Red - Error! Attention needed!



Displays Overview:   Shows the total number of displays within the installation.

Operation Status  Provides a snapshot of all displays in the system, indicating how many are actively in use and how many are idle but ready.

Warnings :  Highlights displays with low battery levels, including both active and inactive units.

Errors:   Lists all displays currently reporting errors. If a display fails to update, the system will attempt multiple retries before categorizing it as an error and adding it to this list.



Data: Gives you an overview of data on the Installation 

Entries  Provides an overview of products currently in use and those that are not. You can click on either category to view a filtered list of the respective products.

Import History  Displays a summary of all product imports. Clicking on an entry reveals detailed information about each import.

Update History  Shows a weekly overview of product updates. 

Note: The numbers indicate the total number of product updates within the week. When you view the list, it will show which products were updated, rather than detailing each individual update. 


 



How to export failed displays on the Group level


To download the list of failed displays for a group of installations, follow these steps:

1. From the Cloud dashboard, press INSTALLATIONS (GRP)

 

2. Go to your installation group dashboard

 

 3.On the dashboard under the Displays section, find and choose “Total failures”

 

 

 

4. Total failures for all installations in the group are now shown. From here, press “Export list”

 

 

5. An excel sheet will now be downloaded. When opened, you will have a list of all failed displays with information including; Installation name, Serial Number, Assigned Product, Display Type, Status message, battery status

Example:


Equipment: Shows information about the number of antennas and mobiles connected / not connected and the status - OK/Failed.


Installation(s): Master Antenna — this indicator should always display green.  The master antenna is essential for system functionality, as it manages all tasks related to the displays and ensures proper operation. 

Alert Severity

Alert severities are categorized into two levels: Critical and Warning. 


Critical alert

The critical alert signals severe issues with the installation, preventing it from operating correctly. 


Warning alert

 The warning alert indicates that the installation is having minor problems that are a minor inconvenience but will not affect the overall functionality of the installation


When you acknowledge an alert, the alert will be removed from the notification system.

The system will stop notifying you about the alert. 

You can still see the alert in the acknowledged list. 



 System Overview


The "This Installation" tab offers a comprehensive overview of your system's current status.  Need quick access to failed display reports, communicator status, or product updates? This is your go-to hub.

Each section features a circular diagram at the top, providing a concise summary of system health, along with an icon that highlights any errors requiring your attention.


OKWarning!Error! ATTENTION NEEDED