Cloud User Guide - Dynamic Communicator Antennas
This guide will explain where to find the Dynamic Communicator Antennas on your Cloud system and give insight on how to troubleshoot if they are offline
The Antennas page
To find your antennas, navigate to your Cloud system and look for the antenna icon on the blue top actionbar:
On the Antennas page, you will see a list of the communicators currently on your system:
The following information can be found per antenna:
Serial Number - The serial number can be found on the back of the antenna when the plastic slider is taken off
Communicator Type - This indicates if the antenna is Master or Range Extender.
Communicator Name - This is customizable and can be renamed to match a location in the store
Channel - This indicates which radio communication channel the antenna is using - can be set between 1 and 9
Hostname - This is the IP address for the communicator - the dynamic/master communicator will most likely not represent an IP from your environment because it is set up with a VPN tunnel to the Delfi server
Operational Mode - This determines which antenna is used for configuring new displays and should always be set to Configure and update for the master/dynamic antenna and Update only for Range Extenders
Operational Status - There are 3 different states, Operational, Initializing, and Disconnected.
- Operational means the antenna is online and working as intended.
- Initializing means the antenna is either starting up and waiting to become operational (can take up to 5 minutes), or the antenna has entered display resynchronization phase (more about that later).
- Disconnected means the antenna is not communicating with our servers. Common causes is no internet connection or no power. Always verify that the green dot is constantly lit on the antenna.
- See picture below: