- What status is the display showing in Breece Cloud?
Last communication with the displays has failed, it means that the current information on the display might be wrong. The system has tried to communicate several times to the display with no luck, the reason could be out of coverage or failure on the display
▪ Verify that the display is within the coverage of the antenna.
▪ Force Update to re-send the latest data to the display.
▪ Replace batteries and then try a Force Update again.
▪ If the problem persists, delete the display from the system and return it to our repair center.
By each communication, the system updates battery level, and when it becomes critical and it is estimated to run out of battery within the next 3 months, a battery icon is shown on the display and the system reports a Low Battery warning. It is recommended to replace the batteries as soon the battery icon Warning appears.6
▪ Replace batteries and then perform a Force Update to enforce
a new communication to the display which then updates the battery status in the system.
PRODUCT NOT FOUND
The assigned product is not found in the database, a warning is shown on the display (Product not found) as well. It is possible to configure if it should be allowed to assign a display to an unknown product or not doing the assignment – if allowed, and the product is not found, it will warn on both the display and in the system overview.
DESIGN NOT FOUND
No valid design is found in the system, this often happens if you bring in a new type
size of the display into an existing system without having a design prepared for it. The solution will be to extend the design for the new display type.
The display is configured by us and is ready for use directly at the shelf.
The display is configured and is ready for use, try to assign the display to a product, or perform a force update to ensure it works properly.
FAILED SYSTEM/NETWORK CONFIGURATION
The display is not fully configured, which means that it is not fully functional. Follow the steps on “Not configured” which are the same procedures to handle a failed system
network configuration state.
The display is not configured, which means that it is not fully functional. ▪ Reconfigure the display, bring it close to the master Dynamic Communicator with the operation mode “Configure and update” and click reconfigure in the web GUI. ▪ If reconfigure not helps, try to delete the display, wait for the job to complete, and then try to add the display again. It is important that this action is performed near to the master Dynamic Communicator with the operation mode “Configure and update”. ▪ Try to replace the batteries and retry the above steps. ▪ If the problem persists, delete the display from the system and return it to our repair center